As companies grow and expand they need a way to more effectively handle any and all client requests and complaints. Companies also need to do this in a manner that is both fast, efficient and prevents anything from falling through the cracks and being forgotten. All of us over here at Cornerstone have been working over the course of the last few months to provide just that, a system to manage requests and complaints in a way that we can process them quickly, efficiently and without missing anything. Systems like this are two-fold, however as both the company and the client need to embrace the solution for it to be effective and solve the problems it is intended to solve. Our new Client Portal has several benefits over the standard email or call us method of getting problems resolved. To name a few, once registered you can look up invoices, services you have, articles in our knowledge base, and view past and current support tickets. The best part is you can do all this any time, night or day (holidays included)! The Client Portal is located at: http://accounts.csmediahosting.com/
Starting August 1st the Client Portal keeps records of all invoices for hosting, domain names, and some of our other recurring services. This allows you to quickly and easily look up what is due, when it is due, and how much at any time of day or night.
Have a question about email settings? Our knowledge base is accessible any time of day or night and contains basic help on email issues and setup as well as several other topics. The knowledge base helps us out by allowing us to spend our time on issues not addressed in the knowledge base and helps you out by giving you an almost immediate answer.
Can’t find your answer in the knowledge base? If you can’t find your answer in the knowledge base, then you can send us a support ticket. Support tickets ensure that all requests are handled in the order that they are received and helps keep track of everything to ensure nothing is forgotten or overlooked. It is also important to note that support tickets should be submitted under the support department that best fits the issue you are having. This allows us to better handle requests as they are automatically assigned to the people that can actually help with the issue. The benefit for you, the client, is that you receive the fastest possible support without a chance that something will be missed as several people have access to each support department. This also saves everyone a significant amount of time over the old email or phone methods as we can gather all of the information we need from you to address the issue without missing anything.
The Client Portal also keeps track of any recurring services you have with us, such as hosting and domain names, and allows you to see all of them with their current status. Note that once you register, we will add any existing services you already have to your account. All you need to do is register! You may register for the Client Portal at: http://accounts.csmediahosting.com/register.php
